DNS Made Easy is once again the leader in speed! Here's Proof    
Create A FREE Trial Account

FAQs

DNS FAQS

 

DDNS FAQS

 

Mail FAQS

 

Billing FAQS

 

Affiliate FAQS

white-spacer

What is DNS?

The domain name system (DNS) is an internet technology service that allows a domain name to be translated into an Internet Protocol address (IP). A domain name is a meaningful and easy-to-remember name that relates to an Internet address (IP).

DNS handles the mapping between host names, which we humans find convenient (oldwww.dnsmadeeasy.com), and Internet addresses which computers understand for example 192.168.98.2.

Back To Top


 

What is a Domain Name?

A domain name is used to locate an organization or other entity on the Internet. For example dnsmadeeasy.com is the domain for the DNS Made Easy organization. www.dnsmadeeasy.com is a computer in the DNS Made Easy organization.

Back To Top


 

What is a Fully Qualified Domain Name (FQDN)?
A Fully Qualified Domain Name is the complete name to specify a specific computers location in the hierarchy of a complete domain.

For example there may be two groups within the DNS Made Easy organization; sales and support. So we could use the sub-domains sales.dnsmadeeasy.com and support.dnsmadeeasy.com. If there was a specific system in the support sub-domain, the FQDN for this computer would be computer1.support.dnsmadeeasy.com.

oldwww.dnsmadeeasy.com is the FQDN for the web server for the entire DNS Made Easy organization. Whereas www.support.dnsmadeeasy.com could be the FQDN for the web server for only the support department inside of the DNS Made Easy organization.

Back To Top


 

What is an IP?

The Internet Protocol (IP) is the method (protocol) by which data is sent from one computer to another computer on the Internet. Each computer (known as a host) on the Internet has at least one IP address that uniquely identifies it from all other computers on the Internet.

Back To Top


 

What is a TTL?

TTL (time to live) is the amount of time that your DNS record is cached in resolving name servers the Internet, measured in seconds. If your IP is dynamic (changes often) or if you plan to move your computer to another IP, it is recommended to set your TTL to a lower value to minimize this cache time. Once your IP is on a static IP or after you have transferred your system to the new IP, it is recommended to switch your TTL to a higher value.

The higher the TTL the faster the performance of DNS since most machines will have the value cached for a longer period of time reducing lookups. However, a TTL that it too high often causes lengthy periods of downtime if your system is ever needs to switch IPs.

If your computer’s IP is static then a recommended TTL ranges from 12 hours (43200 seconds) to 24 hours (86400 seconds). If your computer uses a dynamic IP then it is recommended that your TTL is between 5 and 120 seconds.

Back To Top


 

Do you offer Vanity DNS?

DNS Made Easy does support Vanity DNS for all membership levels. Vanity DNS is a method of re-branding DNS Made Easy name servers with your own custom host names, using your own domain name. There is a full tutorial available for Vanity DNS.

Back To Top


 

How long do DNS changes take to propagate using DNS Made Easy?

All DNS changes are immediate once your domain has been added to our name servers, this is due to our proprietary Peregrine Instant DNS Update technology.

When changing a record, it will take the length of the TTL (time to live) in seconds to expire before your new changes go into effect. You can set the TTL to any value before or after making changes to your records. Reasonable values for a static IP are anywhere from 12 hours (43200 seconds) to 24 hours (86400 seconds). Reasonable values for a Dynamic IP are between 5 and 120 seconds.

Domains which use Secondary DNS are scheduled to be added to the secondary DNS services no earlier than 2 hours after you enter the data into the system. This provides enough time to configure your primary DNS servers to allow AXFR/IXFR transfers to our secondary name servers. You should allow at least 48 hours for configuration changes to propagate before removing any previous name servers.

Back To Top


 

Primary DNS – What name servers should I assign at my registrar?

Each domain using DNS Made Easy as a Primary DNS solution is assigned a group of IP Anycast name servers. These name servers are assigned based on load and availability. The correct servers are provided when you first enter your domain into our system however, you can also view the name servers that are assigned to your domain at any time through the DNS – Managed DNS menu of the control panel. The severs listed here are the only name servers which can resolve DNS for the given domain. Assigning any additional DNS Made Easy name servers not listed will result in resolution problems for your domain.

Back To Top


 

Secondary DNS – What name servers should I assign at the registrar?

You or another agency must provide the Primary DNS.
Tell your registrar the following additional secondary name servers from DNS Made Easy in addition to your primary name server(s):

  • ns5.dnsmadeeasy.com – 208.94.148.13
  • ns6.dnsmadeeasy.com – 208.80.124.13
  • ns7.dnsmadeeasy.com – 208.80.126.13

If you limit your primary name server(s) to allow transfers to certain IP’s, the name servers to allow transfers from in your ACL are:

  • 63.219.151.12
  • 208.94.150.198
  • 208.94.147.135

These three IPs should be allowed AXFR requests and should be listed in any NOTIFY statements that you have configured.

Back To Top


 

Secondary DNS – How do I change my master name server IP?

You can modify the master IP address for your secondary DNS domain by changing the assigned IP Set for the domain. We have a list of available tutorials for IP Sets here.

You can specify up to 5 master IP’s for your secondary zones, these are the only IP’s that AXFR transfer will be accepted from.

Back To Top


 

What happens if I exceed my query quota?

Query overages are billed at $6.00 per million queries that you exceed your allotted DNS quota. Corporate Memberships receive a discount on query overages, all overage charges are billed at $0.48 per million queries per month up to 1 billion queries per month and $0.20 per million queries per month after. All accounts are allowed a 10% buffer before overage charges are incurred. Overage charges that are incurred on the account are present under the Account – Invoices menu of the web control panel. Overage charges are NOT billed automatically, they must be paid manually no later than 30 days after they are issued.

Back To Top


 

Do you support wild card records?

DNS Made Easy supports wild card (*) A records as well as CNAME records.

Back To Top


 

Do you support IPv6?

DNS Made Easy has full IPv6 support. IPv6 addresses are available for our name servers and we also support the addition of AAAA records within our web interface.

Back To Top


 

Do you support DNSSEC?

DNS Made Easy does provide support for DNSSEC using our secondary DNS service. We do not provide support for DNSSEC using our primary DNS service at this time. As more resolving name servers implement support for this feature, DNS made Easy will implement DNSSEC compliance on our primary systems as well.

Back To Top


 

Do you support GeoDNS?

DNS Made Easy supports geographical based DNS with our Global Traffic Director service.

Back To Top


 

Do you have an API?
DNS Made Easy provides a REST based API for record and domain management.

Back To Top


 

What is Dynamic DNS?

A Dynamic DNS service allows a client connecting to the Internet with a dynamic IP address access to applications that usually require a static IP address. This feature allows users to host web servers, email servers, or ftp servers that would otherwise be impossible to accomplish with a constantly changing IP address.

Using a dynamic DNS service, you can arrange for systems to access your IP address you even though you are using a dynamic IP by keeping your IP up to date as soon as it changes.

Back To Top


 

Where can I find a supported list of DDNS clients?

A list of free DNS Made Easy supported dynamic DNS clients can be found at our Dynamic DNS page.

Back To Top


 

Where can I find the record ID for a specific record?

The “Record ID” is found on the record creation page for that record.

  • Log In
  • Click the DNS – Managed DNS menu
  • Select a domain and click on the Records tab
  • Click on a record and select the pencil icon to edit it
  • If DDNS is not enabled, enable it. The Record ID is the Dynamic DNS ID on this page

Back To Top


 

Is there technical specifications for configuration of a DDNS client?

Yes, there is information about client set up and update strings here.

Back To Top


 

How do you configure an email server to relay email through the SMTP Authentication service?

Please consult the documentation of your servers operating system.

Back To Top


 

How quickly do the Back-up Email servers send mail back to primary email server?

If your mail server supports the ETRN SMTP command then it will automatically request immediate delivery from the backup mail servers. This can also be done manually by using telnet.

If your mail server does not support the sending of the ETRN SMTP command then the backup email servers run on a set retry schedule every few minutes.

Back To Top


 

Is there a way to view the email queued on the Back-up Email servers?

There is not an available interface for viewing the email in queue on DNS Made Easy’s Back-up Email servers, the email is simply sent to the your primary email server once it is back online. All email is held up to 14 days. If you have a question regarding the status of your service please submit a support ticket.

Back To Top


 

What is the difference between Mail Server Forwarding and User Account Forwarding for email?

Mail Server Forwarding is used to forward all mail from one mail server to another mail server for a particular domain. The destination mail server (an MTA, mail transfer agent), must have the ability to accept mail for the domain. The email is not delivered to the mail forwarding server, it is just routed through the server. This service is extremely popular for people that want to accept mail on a port other than port 25, for example if their IP is blocking port 25.

Mail forwarding accounts used within IMAP / POP products operate differently as the destination for the email is not another mail server, but actually another email address. The email is delivered to the forwarding system and then it is resent to the destination (forward) email address. This solution is very easy to setup as no configuration of a mail server is required. DNS Made Easy does not offer email account forwarding services.

Back To Top


 

Where can I view the quota of the my SMTP account?

The DNS Made Easy web control panel keeps a daily count of your SMTP account, there are no historical logs kept. Quotas are reset at 7AM UTC. You can view the quota of your SMTP account for the current day by accessing the Mail – SMTP menu of your control panel.

Back To Top


 

What happens if I exceed my SMTP quota?

If you exceed your SMTP quota for the day, our SMTP server will stop allowing your account to send outgoing email. You will encounter an error message of “550: Relay access denied”. You can purchase additional quota for your account at any time by logging into your account and selecting the Account – Purchase Services menu of the control panel. When you make a purchase, please open a support ticket to have the quota applied to your account.

Back To Top

When does my service expire?

You can view when your purchased services will expire on the the Account – Renew section of your DNS Made Easy control panel. By default, all DNS Made Easy services are a one year account term. DNS Made Easy clients can renew their services for up to two years at a time. All purchased services expire on the same date.

Back To Top


 

Do all of my services expire at once?

Yes, for your benefit and for ease of use, all of your purchased DNS Made Easy services and products expire at once. Any new purchases or upgrades on an existing DNS Made Easy account are prorated to share the same expiration date as the active services on the account.

Back To Top


 

How do I cancel a product or my account?

To cancel all services or products simply delete the configured services and do not renew your account. Make sure you turn off your automatic renewal option. If you would like the account closed permanently, please email sales@dnsmadeeasy.com.

To cancel an individual service or product, please select the “Account” – “Modify Subscription” section of your account. You can remove services from the account here.

Back To Top


 

How do I cancel my account?

To cancel your account simply delete the configured services, make sure you turn off your automatic renewal option. If you would like the account closed permanently, please email sales@dnsmadeeasy.com.

Back To Top


 

What forms of payment do you accept?

For your convenience DNS Made Easy accepts payments from VISA, Mastercard, American Express, Discover, PayPal, and check.

Automatic renewals of services can only be done using VISA, Mastercard, American Express and Discover. PayPal and check renewals must be done manually.

Due to the extra administrative costs for processing checks there is an extra $35.00 administrative fee for all invoices paid by check under $275.00.

Back To Top


 

Do you have a Service Level Agreement (SLA)?

DNS Made Easy guarantees 100% uptime backed by a 500% SLA, down a copy of our SLA Agreement.

Back To Top


 

Do you offer refunds for services?

DNS Made Easy / Tiggee LLC has a strict no refund and cancellation policy.

Back To Top


 

Can my services renew automatically?

Yes, there is an available “Auto Renew” feature that you can enable from the Account – Renew menu of your control panel. As long as a valid credit card number is on file for your account, an automatic renewal will take place roughly 15 days before account expiration.

Back To Top


 

Do you have to be a member to be part of the Affiliate Program?

Yes, all clients that participate in the Affiliate Program must be a paying member of DNS Made Easy.

Back To Top


 

Is there a maximum amount of money I can earn?

No, you can earn an unlimited amount of money with our Affiliate Program. Since the affiliate program is residual and multi-tier we have found the potential credit earned to be exponential year after year for users that promote DNS Made Easy appropriately.

Back To Top


 

You can get paid by submitting a request for funds or you can use your affiliate money earned on future purchases. All affiliate money is paid by PayPal or check. There must be a $50 minimum earned to request a withdraw.

Back To Top


 

How do I particiapte in the Affiliate Program?

You can get get started earning credit back by accessing the Affiliate Program section of your DNS Made Easy account from the Main Menu. There are segments of HTML code that you can use as advertising on your website or you can choose to provide the Affiliate link generated for you to any new clients. As long as the new account is created using your Affiliate URL, you will receive credit for the referal if it qualifies.

Back To Top


 

Do you allow email marketing?

Absolutely not. Email marketing to advertise DNS Made Easy is not permitted. This is even if your list of destination addresses is opt-in. All affiliate partners that do send mass emails advertising DNS Made Easy will automatically be removed from the system.

Back To Top