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Need Help?

We most likely have an answer to your question in our extensive knowledge base. Get step by step instructions (and video tutorials!) on how to manage your DNS configurations.

Knowledge Base

Submit a Ticket

If you can't resolve your issue by using our knowledge base, please create a support ticket. A member of our support team will assist you shortly. Average response times vary from 5 minutes to 24 hours depending on the issue.

Submit a Ticket

Status Page

For the real-time status of our name servers, please check our external status website. Information is provided by Pingdom, a third party monitoring service.

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dns status
phone support

Phone Support

Phone Support is provided for Corporate Membership's during normal Business hours. All other membership levels can purchase customized phone support at a flat fee through the Account – Purchase Services menu of your account. Once purchased, please open a support ticket with your contact information.

Dedicated Phone Support:

Corporate Memberships have the option of purchasing a dedicated phone support contract for a flat fee per year. Please contact sales for assistance.

Contact Us

11490 Commerce Park Drive, Suite 140, Reston, VA 20191

9:00 am – 6:00 PM EST

Sales Engineers: +1.703.880.3095

Technical Support: +1.703.880.3095 ext. 2 and enter your support contract number. Free 24/7 Web Support.


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