Support

Web Support

For Technical Support issues, please immediately submit a support ticket here by clicking on “Submit a Ticket” at the top of the page. Average response times vary from 15 minutes to 24 hours depending on the issue.

For the real-time status of our name servers using Pingdom, please check our external status website at: http://www.dnsstatus.com

Phone Support

Phone Support is provided for Corporate Membership’s during normal Business hours. All other membership levels can purchase customized phone support at a flat fee through the Account – Purchase Services menu of your account. Once purchased, please open a support ticket with your contact information.

Dedicated Phone Support

Corporate Memberships have the option of purchasing a dedicated phone support contract for a flat fee per year. Please contact sales for assistance.