Mail Service Questions

For your benefit DNS Made Easy has comprised a list of the most frequently asked questions regarding our mail services.

1. What is the difference between Mail Server Forwarding and User Account Forwarding with the IMAP / POP products?
2. I set up an MX record to do email forwarding and it is not working. What is wrong?
3. What mail servers do I need to enter for MX records for the IMAP / POP products?
4. What mail servers do I need to enter for the Mail Server Forwarding service?
5. What mail servers do I need to enter for the Backup Mail services?
6. What happens if DNS Made Easy mail servers get listed on Spews? What is DNS Made Easy's policy to spammers and what is DNS Made Easy's opinion to Spews and other DNSBLs?
7. If I use your enterprise mail backup service can a user retrieve their email from the backup servers with POP or IMAP or Webmail?
8. How much storage space am I allowed with your Backup Mail Service and how often does the DNS Made Easy mail servers try to redeliver my email?
9. How do you configure a mail server to relay mail through your SMTP service?

What mail servers do I need to enter for the Mail Server Forwarding service?

To get the email servers for your domain(s):

1. Log into DNS Made Easy
2. Click on "Mail Services"
3. Click on "Mail Server Forwardingl"
4. Click on on the mail server group name under the "Assigned Mail Servers" column. This will show you all of the mail servers for the group that was assigned to your domain.

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What mail servers do I need to enter for the Backup Mail services?

To get the email servers for your domain(s):

1. Log into DNS Made Easy
2. Click on "Mail Services"
3. Click on "Mail Backup Service"
4. Click on on the mail server group name under the "Assigned Mail Servers" column. This will show you all of the mail servers for the group that was assigned to your domain.

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What mail servers do I need to enter for MX records for the IMAP / POP products?

To get the email servers for your domain(s):

1. Log into DNS Made Easy
2. Click on "Mail Services"
3. Click on "POP / IMAP / Webmail"
4. Click on "View" under the "Mail Servers" column for your domain you need the mail servers for.

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I set up an MX record to do email forwarding and it is not working. What is wrong?

MX records are just used by email servers to determine where to send they email. They do not have the capabilities to router mail an email address. An email server would be required for this to work properly.

DNS Made Easy does provide a variety of different forwarding services. User account forwarding which is found with the POP / IMAP / Webmail services, and Enterprise Mail Server Forwarding.

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What is the difference between Mail Server Forwarding and User Account Forwarding with the IMAP / POP products?

Mail server forwarding is used to forward all mail from one mail server to another mail server for a paticular domain. The destination mail server (an MTA, mail transfer agent) must have a the abilities to accept mail for the domain. The mail is not actually delivered to the mail forwarding server, it is just passed through or routed through the server. This service is extremely popular for people that want to accept mail on a port other than 25 if their IP is blocking port 25. This solution gives users (mail administrators) the most flexibility because you are running your own mail server but also takes more knowledge of mail servers and setup.

Mail forwarding accounts used within the IMAP / POP products is actually different as the destination for the email is not another mail server but actaully another email address. The mail is actually delivered to the forwarding computer and then it is resent to the new email address. This solution is very easy to setup as no configuration of a mail server is required.

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What happens if DNS Made Easy mail servers get listed on Spews? What is DNS Made Easy's policy to spammers and what is DNS Made Easy's opinion to Spews and other DNSBLs?

First of all DNS Made Easy never sends out any more of UCE or UBE. We only send out emails to users that have signed up for our service. This helps keep our servers usually clean of being listed.

The DNS services will never be affected by a Spews listing. Spews will only affect our mail services. DNS Made Easy has strict anti-spam and anti UCE and UBE policies and we work very hard to keep the problem users off of our network. This should keep the IPs clean of any problems. Please review or TOS and Disclaimer.

You can view our policies / opinions of Spews and other DNSBLs here.

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If I use your enterprise mail backup service can a user retrieve their email from the backup servers with POP or IMAP or Webmail?

Backup mail servers do not have any knowledge of the correct or incorrect users for a domain. They do not have mailboxes or maildirs that are used for mail delivery. They just queue your mail until the dedicated mail server that has those mail setttings comes back online. (They send the mail to the server that has the lowest MX record that is currently available.)

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How much storage space am I allowed with your Backup Mail Service and how often does the DNS Made Easy mail servers try to redeliver my email?

Please click here for a detailed description of how much space and your redelivery schedule.

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How do you configure a mail server to relay mail through your SMTP service?

Please click here for a set of links that can be used to configure your SMTP server to relay mail through the DNS Made Easy SMTP service.

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