SMTP Service Abuse Policy

Due to user abuse of the SMTP service DNS Made Easy has had to issue an abuse policy that is both fair to users that are using the service correctly and yet punishes users that abuse the SMTP service for spam, UCE, or UBE. So DNS Made Easy has a zero tolerace for spamming or sending any UCE / UBE.

All SMTP accounts are immediately terminated when:

• SMTP service is used to send email to a "purchased" (even if it is ten times opted in) list.
• The "mail from" address is fake.
• Over 10% of the recipient emails bounce for invalid recipients.
• Over 2% of the recipients mark the emails as spam.
• A user's actions with the SMTP service causes our servers to be listed in any DNSBL / BL / RBL / or flagged as spam.

By default (unless you purchase a customized plan) each user has the quota of sending 500 emails per day and 100 MB of emails per day. Based on the number of abuse complaints that we receive from actions made by your account we will reduce the your daily quota. This abuse policy will not affect 97% of our users as we never receive any complaints from a vast majority of our users.

The SMTP Abuse policy:
If DNS Made Easy is financially fined for actions taken by your SMTP account we will immediately close all SMTP accounts associated with your user profile. Our upstream providers only fine us or charge us if they have to deal with a good amount of complaints from one user. Since spam, UCE, and UBE complaints take a good amount of time they charge us for this time.

If DNS Made Easy receives "valid" complaints from ISPs or users we will act accordingly. These actions will be taken on all SMTP accounts in your user profile.:

Why is DNS Made Easy doing this?
DNS Made Easy serves outgoing email for thousands of customers worldwide. However there is a small percent of users that abuse the SMTP service and it affects everyone else. DNS Made Easy has been fined by some of our upstream providers and some other large ISPs even blocked some of our servers for a period of time.

It takes DNS Made Easy personnel a great deal of time to deal with the abuse complaints. This is an extra cost associated to us which is not priced into our SMTP service pricing

DNS Made Easy has thousands of SMTP users that have been using the service for years that have never received a spam complaint.

What is a "valid" complaint?
We understand that some Internet users will complain about any piece of email that they do not like. In fact we have had our own users tell us that our "Renewal Notices" were spam. This was quite shocking to us as they not only signed up for service with us but actually paid for services with us. So we do understand that some user complaints are not valid and should not be counted. We will not count any of these "bogus" complaints as valid.
ISPs however have a larger clout than the normal user. If we receive a complaint from a large ISP such as AOL, Comcast, Verizon, Sprint, etc. then we will count that as a complaint against your account. We need to do this because every single complaint that we receive from these ISPs is counted against us.

Is there anyway to increase my daily total once it is reduced for complaints?
No there is not.

If my account is terminated for spamming am I given a refund?
Absolutely not. We only list this question here because we have been asked this before.