ACCEPTANCE OF TERMS:
DNS Made Easy is an Internet-based Web service that contains DNS hosting and other Internet related services that consists of (but not limited to) DNS Hosting, Dynamic DNS, and URL Redirection. Tiggee LLC doing business as DNS Made Easy, (hereafter “DNS Made Easy” or “Tiggee”), provides the Services subject to the terms and conditions set forth in this Terms Of Service (“TOS”) along with the Warranty, Indemnification, and the Legal Disclaimer.
OWNERSHIP & CONTENT: Tiggee and/or its suppliers wholly own all articles, illustrations, programs, services, processes, designs, software, technologies, trademarks, trade names, inventions, and materials comprising DNS Made Easy.
PRIVACY POLICY: See the Privacy Policy for information on Tiggee policies regarding user information.
CHANGE OF SERVICES: If DNS Made Easy / Tiggee finds it impossible to offer services at current pricing we reserve the right to change account offerings at anytime. We will not institute higher fees automatically, however we do reserve the right to limit services that may have been “unlimited” or had higher limits previously. These changes can be caused by increase in network / support costs that the DNS Made Easy services take to operate.
ACCEPTABLE USE: DNS Made Easy reserves the right to revoke without refund or notice any of DNS Made Easy services or the entire client account. DNS Made Easy can decide to take this action if DNS Made Easy feels that the customer account has been used for any of the following activities:
SMTP SERVICE Please read our SMTP Abuse Policy and Terms of Service
REFUNDS AND CHARGEBACKS Please read our Refund Policy. If you ever feel that DNS Made Easy incorrectly charged your credit card you must email sales@dnsmadeeasy.com for a correction. If you choose to contact your credit card company and issue a charge-back without contacting DNS Made Easy, then you will be responsible for the $45 charge-back fee issued to DNS Made Easy. If you do not pay this fee then your full account will be terminated.
NETWORK ABUSE / CONDUCT DNS Made Easy has the right to terminate any domain or account if the network traffic associated with the domain or account exceeds acceptable use. The actions of DNS Made Easy are based on the type of the account that is provisioned and based on the expectation of the account to pay for overages (if overages are going to be assigned). (All domains exceeding 50 queries per second will be investigated.) Usually a higher TTL is all that is needed to fix the problem. DNS Made Easy reserves the right to make record modifications at anytime. However, if a client’s account consistently receives a massive query volume, then your domain / account will be subject to termination.
Any domain that has been subject to DDoS attack in the past 24 months is not allowed to use any of the DNS Made Easy services without prior permission from DNS Made Easy management. DNS Made Easy is not a DDoS prevention service and can not be used to buffer and reduce the affect of an attack has on a client’s network or services. If you feel that your domain is at risk of being attacked by a DOS or DDoS attach then a deposit can be made to help help of the costs of fighting such attacks.
DNS Made Easy follows industry standards for dealing with DoS and DDoS attacks against a client’s domain(s). If DNS Made Easy is under a DDoS attack due to a client’s domain(s) then all associated costs with fighting the attack will be passed on to the client. The client is expected to reimburse DNS Made Easy within 24 hours for any and all additional costs of bandwidth and emergency expenditures to DNS Made Easy in the course of mitigating a Denial-of-Service or Distributed Denial-of-Service attacks against a client’s domain(s). This includes, but is not limited to, support time, bandwidth, special consulting, and loss of business associated to the client’s attack. DNS Made Easy may terminate the full account of the client if the cost of the attack exceeds ten times a full year of the clients renewal.
DNS Made Easy has the right to terminate any account that does not provide truthful and correct contact information. We require the correct contact information for notification purposes (we do not sell any of this information, nor do we send sales related email notification). Wrong contact information results in abuse of our staff’s time trying to track down the correct individuals.
Multiple accounts can not be created and / or used to spread traffic for domains across the accounts. A domain’s traffic can be counted in any and all accounts that have had the domain in the account for that month. Users who are found creating multiple accounts to circumvent our quota systems will have all of their accounts terminated without refund. Our systems are monitored daily for abusive activities.
CUSTOMER CONDUCTThe client is solely responsible for the contents of his/her usage of service. Client use of the service is subject to all applicable local, state, national, and international laws and regulations. The client agrees:
This Service makes use of the Internet’s DNS protocol to create and delegate domains; therefore, cleint conduct is subject to Internet regulations, policies, and procedures. The client agrees not to use the service for illegal software, junk pornography, spamming, or any use of distribution lists to any person who has not given specific permission to be included in such a process. The client also agrees not to transmit through the service any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material of any kind or nature. The client further agrees not to transmit any material that encourages conduct that could constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national, or international law or regulation. Attempts to gain unauthorized access to other computer systems are prohibited. The client shall not interfere with another client’s use of the service or another entity’s use of similar services. DNS Made Easy may, at its sole discretion, immediately terminate Service should the customer’s conduct fail to conform with these terms and conditions of the TOS.
SUPPORT OF SERVICE DNS Made Easy will provide excellent customer service support for all it’s DNS Made Easy services as defined in our Support Policy.
CUSTOMER COMPLAINT All formal complaints must be in accordance to our Complaints Policy.
TERMINATION OF SERVICE Customer may terminate this Agreement and User’s right to use the Service by contacting DNS Made Easy. All refunds may result in loss of fees paid. DNS Made Easy may terminate your account or access rights to this Service at any time, without notice in accordance with policies or guidelines that DNS Made Easy has posted. DNS Made Easy may terminate your account or access rights to all services for online conduct that DNS Made Easy believes is harmful to other Customers, to DNS Made Easy’s business, or to other information providers.
LIABILITYApplicant accepts liability and agrees to reimburse DNS Made Easy within 24 hours for any and all additional costs to DNS Made Easy incurred by their domains, including but not limited to: legal fees and legal costs to DNS Made Easy arising from legal proceedings against Applicant’s domain, additional bandwidth and emergency expenditures to DNS Made Easy in the course of mitigating a Denial-of-Service (DoS) or Distributed Denial-of-Service (DDoS) attacks against a client’s domain(s).
ACCEPTANCE OF TERMS. Users/registrants of DNS Made Easy Service or DNS registration through DNS Made Easy accept the terms of this Disclaimer. DNS Made Easy reserves the right to modify this Disclaimer at any time without notification to the user.
RIGHT TO DENY OR ACCEPT USERS/REGISTRANTS. DNS Made Easy reserves the right to accept or deny any individual or group registration of DNS Made Easy service without explanation or cause. DNS Made Easy reserves the right to accept or deny any individual or group the use of DNS Made Easy services if there is a chance that their actions may negatively impact other DNS Made Easy users. DNS Made Easy does not need to provide proof or reason of such denial of services to the group or organization.
WARRANTY: DNS MADE EASY IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
DNS Made Easy is a DNS service provided by Tiggee LLC. All individuals associated with Tiggee LLC and all contributors to the DNS Made Easy service do not warrant or assume any legal liability or responsibility for the accuracy, completeness, or usefulness of any information, apparatus, product, or process disclosed on this website as well as websites registered with DNS Made Easy.
WITHOUT LIMITATION, DNS Made Easy does not warrant or review the accuracy of any DNS or other information related to the DNS Made Easy service or website.
WITHOUT LIMITATION, DNS Made Easy does not warrant any merchandise, opinions, or actions which are represented on DNS Made Easy’s web site, link(s), button(s), or banner(s).
WITHOUT LIMITATION, DNS Made Easy does not warrant any merchandise, opinions, or actions which are represented by users/registrants of DNS Made Easy’s service, web site, link(s), button(s), or banner(s).
ALL SALES FOR SERVICES / MERCHANDISE ARE FINAL. DNS Made Easy / Tiggee will not issue a refund of any kind. Once you have posted your transaction you have agreed to pay for the services / merchandise offered and accept the services / merchandise as is.
INDEMNITY AND DISCLAIMER OF LIABILITY. You agree that access to and use of DNS Made Easy is at your own risk and neither DNS Made Easy, nor its principals, nor its vendor domain name Registrars, if any, shall be liable for any claims, liabilities, losses, damages, costs or expenses of any kind arising from or related to either your use of DNS Made Easy or any action or omission of DNS Made Easy in providing the DNS Made Easy service including but not limited to, your access to DNS Made Easy’s vendor domain name Registrars, if any, through DNS Made Easy’s web site text, link(s), button(s) or banner(s). You further agree to indemnify and hold DNS Made Easy and its principals harmless from and with respect to any and all claims, liabilities, losses, damages, costs and expenses, joint or several, under statute, common law or otherwise, arising out of, based upon or in connection with access, use, inability to use or misuse of the Service.
Users/registrants of DNS Made Easy must indemnify DNS Made Easy of any and all liability for claims made against the zones for which the DNS service is providing name service. By using this service, users/registrants are claiming to DNS Made Easy that they (1) own the zones that they are registering, (2) use resources that they have the right to use in this manner (for example, IP address space), (3) not using resources that they do not have the right to use, (4) not violate any applicable laws and that if such violations occur, these violations are the sole responsibility of the registrant and not DNS Made Easy.
DISPUTE RESOLUTION AND GOVERNING LAW. This agreement shall be governed by and construed in accordance with the laws of the City of Reston, and to the extent such courts have jurisdiction, by the State of Virginia or the United States District Courts located in Fairfax. The parties hereby agree that the appropriate forum for any disputes arising out of this Agreement or the transactions contemplated hereby shall be the city courts of Reston, the state courts of the State of Virginia, and the United States District Courts located in Virginia, and the parties hereby irrevocably consent to the exclusive and personal jurisdiction of such courts. All legal costs and costs for time lost (amount to be determined by DNS Made Easy) will be assumed by party claiming dispute with DNS Made Easy.
ACCEPTANCE OF TERMS. I have fully read and understand the terms of this Disclaimer. I have read, understood, and accepted the Terms of Service. All users must fully accept the terms of this Disclaimer.
This Acceptable Use Policy document, including the following list of Prohibited Activities, is an integral part of your License Agreement with DNS Made Easy software. If you engage in any of the activities prohibited by this AUP document DNS Made Easy may suspend or terminate your account.
DNS Made Easy’s Acceptable Use Policy (the “Policy”) for license agreement of our software is designed to help protect DNS Made Easy, DNS Made Easy’s customers and the Internet community in general from irresponsible or, in some cases, illegal activities. The Policy is a non-exclusive list of the actions prohibited by DNS Made Easy. DNS Made Easy reserves the right to modify the Policy at any time, effective upon posting here
Prohibited Uses of DNS Made Easy Software and Services:
Customer Responsibility for Customer’s Users:
Each DNS Made Easy customer is responsible for the activities of itsusers and, by accepting services / software from DNS Made Easy, is agreeing to ensure that its customers/representatives or end-users abide by this Policy. Complaints about customers/representatives or end-users of a DNS Made Easy customer will be forwarded to the DNS Made Easy customer’s postmaster for action. If violations of the DNS Made Easy Acceptable Use Policy occur, DNS Made Easy reserves the right to terminate services with or take action to stop the offending customer from violating DNS Made Easy’s AUP as DNS Made Easy deems appropriate, without notice.
DNS Made Easy takes your privacy seriously. Please read the following to learn more about our privacy policy.
What this policy covers:
Information Collection and Use:
Information Sharing and Disclosure:
Choices users have regarding the collected information:
Since DNS Made Easy relies on the personal information to label your information for security, it is impossible for users to “opt-out” of the information tracking. Opting out of information collection would be the same as not using our services.
Cookies:
Your Ability to Edit and Delete Your Account Information and Preferences:
Security:
Changes to this Privacy Policy:
Spam:
DNS Made Easy employs a dedicated support staff to assist our clients with all of our products and services.
DNS Made Easy has an excellent reputation for providing exceptional support for all of our services / products. DNS Made Easy administrators work hard to ensure that our services are working as designed and promised. All clients are guaranteed that we will resolve any problem with any of our services until an expectable solution is found. This policy is how DNS Made Easy continues to be one of the largest Internet service wholesalers in the world.
While we recognize that computer problems are frustrating as well as hard to pin point at times, we must remain a profitable entity; therefore we are unable to allocate support resources to problems that do not relate to our systems as determined by DNS Made Easy support staff.
What does this mean?
If you purchase DNS services from us then we will support our service to the point that we will ensure that the DNS is working properly both from inside and more importantly outside our network.
Since we can only support our own services we will be unable to provide support for servers, hard drives, and mail clients, firewalls, outside networks, etc. in your home / office. DNS Made Easy also can not support and home / business electrical devices. Unfortunately we can only answer questions directly related to our services / products.
DNS Made Easy is also unable to provide extended support for other internet technologies. We cannot provide answers to general support questions such as “How do I configure my computer?”. Although we do provide DNS and mail services, we do not provide support on how to use these technologies. Information regarding how to use the different Internet technologies is not covered in our normal support.
Example 1:
Although we understand that it may seem everything on the Internet is related, we cannot support local network problems in your home / office. We strongly suggest that you contact your local system administrator or ISP.
If you cannot get online for example, then you should contact your ISP. We guarantee the service that you are purchasing from us. But if it is determined by support staff that there is a problem with your local network / computer then we are unable to provide support for that issue.
Example 2:
Issues involving configuration of an email client are not covered in normal support. It is economically impossible for DNS Made Easy to support detailed support for all mail clients available on the internet. Our POP / IMAP services are supported to a point that we ensure they are working if properly configured in a standard-compliant email client. Our pricing is designed around the idea that the client will configure the mail client. If you do not know how to configure your mail client then you should contact the software vendor (either Microsoft, Eudora, etc.) for support with that issue.
Example 3:
Issues involving the primary email server when DNS Made Easy servers as the backup server are not covered in normal support. You should contact the company that you purchased your email server from to trouble shoot those issues. We will support our backup email servers, but we will not be able to support your email server that is running in your own network.
Example 4:
You purchase DNS services from us and you are having problems with your web server. You should contact the software vendor which provides your web server to resolve this issue.
How do I get Support?
95% of all questions we receive are answered online either on our Support Site, our Knowledgebase, or in the support section of our website. If you are unable to find the answer to your question then you should open a Support Ticket.
Can I purchase additional phone support?
Yes you can. Additional phone support can be added to an active account on a per incident basis via the Purchase/Upgrade/Renew of the account. Although 99.9% of our client base have never required this solution in order to resolve an issue. You can contact our sales team at sales@dnsmadeeasy.com if you have any questions about Advanced Support options.
What type of questions can I ask support?
We will answer any support question directly related to our service. This means that the problem must originate from our service. For instance if you are using our DNS services and are having problems with your mail server (not related to our DNS) then we cannot provide you free support for your problem. We are not responsible for systems / networks that are not part of our network / services.
Multiple tickets requesting verification that records / domains are working are considered redundant. Due to the volume of requests we handle each day, it is impossible for us to verify each record for each domain for each client. This does not mean that we will not verify your domain is working properly if you believe there is an issue present. We do offer a monitoring service to ensure systems are responding correctly, you are encouraged to configure this service for your domain if you require the added security of automatic verification.
Can I speak to someone on the phone when I have questions? Is phone support included?
Although we would love to be able to offer clients free phone support, it is just not possible at our listed pricing. In order to keep our clients costs low, phone support is an optional service which can be added on to any DNS Made Easy account on a per incident basis. We do guarantee that our network and service is always fully functional, as promised. If you require additional dedicated support for a certain situation, you can purchase additional phone support in half hour increments.
What happens if DNS Made Easy finds my request to be outside of normal support?
If DNS Made Easy finds a clients support requests to be excessive, redundant, or outside of what we consider normal support; the client will be informed of all additional support options available to resolve the issue. DNS Made Easy has the right to add additional support fees (based on our hourly support rates) to the client account to cover the time involved outside of what we consider normal support. If these extra support fees are not paid immediately DNS Made Easy has the right to suspend services are paid.
At DNS Made Easy, pleasing our clients is our highest priority! Our goal is to offer excellent services at extremely low prices. This is why DNS Made Easy remains one of the largest reseller’s of internet services in the world. We’re so sure that you will be happy with our services, that we offer every member a 30-day free trial of our services.
ALL USERS CAN CANCEL THEIR ACCOUNT AT ANYTIME:
Any user can send an email sales@dnsmadeeasy.com or submit a support ticket to have their account canceled. Your account will be closed immediately without refund or charge to you. Any account which contains an outstanding balance cannot be closed until that balance is paid in full. All invoices are due, paid in full, 30 days after the invoice issue date.
ALL SALES FOR SERVICES / MERCHANDISE ARE FINAL:
DNS Made Easy / Tiggee will not issue a refund of any kind. Once you have posted your transaction you have agreed to pay for the services / merchandise offered and accept the services / merchandise as is. The sale of the service(s) applies to the setup fee(s) associated with all such accounts. Upon certain condition, DNS Made Easy may offer a refund but there may be a $25 processing and early cancellation fee accessed to your account.
INDEMNITY AND DISCLAIMER OF LIABILITY:
You agree that access to and use of DNS Made Easy is at your own risk and neither DNS Made Easy, nor its principals, nor its vendor domain name Registrars, if any, shall be liable for any claims, liabilities, losses, damages, costs or expenses of any kind arising from or related to either your use of DNS Made Easy or any action or omission of DNS Made Easy in providing the DNS Made Easy service including but not limited to, your access to DNS Made Easy’s vendor domain name Registrars, if any, through DNS Made Easy’s web site text, link(s), button(s) or banner(s). You further agree to indemnify and hold DNS Made Easy and its principals harmless from and with respect to any and all claims, liabilities, losses, damages, costs and expenses, joint or several, under statute, common law or otherwise, arising out of, based upon or in connection with access, use, inability to use or misuse of the Service.
It is Tiggee LLC / DNS Made Easy policy to handle complaints as part of the overall strategy to satisfy the needs of the clients of DNS Made Easy services. We are committed to providing the highest quality service possible to each and every one of our clients. When something does go wrong, we need you to tell us about it. This will help us to improve our standards.
Any formal written complaint / expression of dissatisfaction will be treated accordingly. Please contact us with all details regarding the issue.
When formally submitting a complaint, please include:
Complaint Department
PO Box 145
Oakton, VA 22124
Any person, client, or customer dissatisfied with DNS Made Easy services should be encouraged to make this fact known at the point and time of their dissatisfaction to us (Tiggee LLC/ DNS Made Easy). If it is not appropriate for one member of staff (non-management) to deal with the complaint, it should be referred as soon as possible to the appropriate management team. Normally, the sequence of activities to be followed should be:
Due to potential client abuse of the SMTP service DNS Made Easy has issued an abuse policy that is both fair to clients
that are using the service legitimately, and yet punishes clients that are using the service legitimately, and yet punishes clients that may attempt to abuse the SMTP service for spam, UCE, or UBE. DNS Made Easy has a ZERO TOLERANCE policy for spamming or sending any UCE / UBE of any type. SMTP accounts are immediately terminated when:
A single client’s actions with a shared resource SMTP service can cause our servers to be listed in any DNSBL / BL / RBL / or flagged as spam.
By default (unless you purchase a customized plan) each user has the quota of 500 sent emails per day and 100 MB of email transfer per day. Based on the number of abuse complaints that we receive from actions made by a client account, we reserve the right to reduce daily quota accordingly.
The SMTP Abuse policy:
If DNS Made Easy is financially fined for actions taken by your SMTP account, we will immediately close all SMTP accounts associated with your user profile. Our upstream providers only fine our company in the event of extreme cases of abuse that cannot be ignored. Due to the fact that spam, UCE, and UBE complaints require a large amount of research to track down, our providers fine us for this resolution time.
If DNS Made Easy receives “valid” complaints from ISPs or users we will act accordingly. When spam complaints are received against a domain, we will provide two warnings to the client regarding the situation, after the third complaint is received the associated account will be terminated.
Why is DNS Made Easy strict on SPAM?
DNS Made Easy serves outgoing email for thousands of customers worldwide. However there is a small percent of clients that abuse the SMTP service causing service degradation to the rest of our client base. DNS Made Easy must avoid both fines associated with complaints from our upstream providers as well as large ISPs potentially blocking our servers for a period of time.
It takes DNS Made Easy personnel a great deal of time to deal with the abuse complaints. This is an extra cost which is not priced into our SMTP service pricing. DNS Made Easy has thousands of SMTP users that have remained clients for years and never received a spam complaint.
What is a “valid” complaint?
We understand that some messages can be marked as spam in error and we do take into account how easy it is to mark a message as spam. In fact, we have had our own clients mark our “Renewal Notices” as well as Failover notifications as spam. We do understand that some user complaints are not valid and should not be counted. We will not count any of these “bogus” complaints as valid as both the content and title of the message are taken into account. ISPs however have a larger clout than the normal user. If we receive a complaint from a large ISP such as AOL, Comcast, Verizon, Sprint, etc. then we will count that as a complaint against your account. We need to do this because every single complaint that we receive from these ISPs is counted against us.
Is there anyway to increase my daily total once it is reduced for complaints?
No there is not.
If my account is terminated for spamming am I given a refund?
Absolutely not.
The new control panel from DNS Made Easy includes additional features that make DNS management even easier than before. Create a trial account today!
Geo-based DNS, source based IP routing is now available through DNS Made Easy.
DNS Made Easy has successfully implemented IPv6 routing on all name servers.
DNS Made Easy has completed development and implementation of our custom REST API.
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